Privacy Policy

1. Overview

This Privacy Policy applies to all customer interactions with Fixora Service Center ("Fixora", "we", "our", or "us"), whether via our website (fixoraservicecenter.com), direct telephone calls (+91 9170888229), WhatsApp messaging, or online lead submission forms. We are dedicated to respecting your privacy and protecting any personal details you share with us when requesting doorstep appliance repair services in Lucknow.

2. Information We Collect

When you contact us, book an appointment, or request a service callback, we may collect the following details:

• Contact Details: Your full name, mobile phone number, WhatsApp contact, and email address.
• Service Address: Your house/flat number, building name, landmark, and locality in Lucknow (e.g. Gomti Nagar, Aliganj, Hazratganj, Indira Nagar, etc.) to enable our technician to reach your home.
• Appliance Details: Brand, model, type (e.g. Split AC, Double Door Refrigerator, Front Load Washing Machine), and a brief description of the issue or breakdown symptoms.
• Service Records: Invoices, warranty cards issued, parts replaced, and payment transaction details.

3. How We Use Your Information

We use the gathered information strictly for legitimate service delivery and customer support functions, including:

• Dispatching the nearest certified technician to your doorstep within our 45–90 minute service window.
• Providing upfront repair estimates, diagnosis reports, and digital service receipts.
• Tracking your 90-day spare parts & service warranty for easy warranty claims.
• Sending essential service updates via SMS, Phone Call, or WhatsApp regarding technician arrival and booking status.
• Improving our repair quality, technician training, and customer satisfaction based on your feedback.

4. Data Sharing & Non-Disclosure

We NEVER sell, rent, trade, or share your personal data with third-party advertisers, telemarketing agencies, or unauthorized entities. Your contact details and address are shared exclusively with the assigned Fixora technician solely for the purpose of completing your doorstep service visit.

5. Data Security

We implement standard technical and organizational security measures to protect your personal details against unauthorized access, loss, misuse, or alteration. All electronic communication and inquiries are processed through secure communication channels.

6. Cookies and Browsing Analytics

Our website may use standard cookies and analytics tools to understand website traffic, popular service pages, and user experience. Cookies do not store personally identifiable data like your home address or bank details. You can configure your browser to decline cookies at any time without affecting fundamental website navigation.

7. WhatsApp & Telephonic Communication

By initiating contact with Fixora via phone call or WhatsApp button on our site, you consent to receive direct service-related communication from our customer desk and technicians for scheduling and completing your repair. We do not send spam or promotional bulk messages.

8. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to your contact info, or request removal of your contact details from our active records once any warranty periods have expired. To exercise these rights, please contact our support team.

9. Policy Updates

We may update this Privacy Policy periodically to reflect improvements in our operational practices or legal requirements. Any modifications will be posted directly on this page with an updated effective date.

10. Contact Us

If you have any questions, privacy concerns, or requests regarding this Privacy Policy, please reach out to our team: