1. Introduction & Acceptance of Terms
Welcome to Fixora Service Center ("Fixora", "we", "our", or "us"). By accessing our website, booking our doorstep appliance repair services via phone call (+91 9170888229), WhatsApp, online lead forms, or through our service executives in Lucknow, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these terms, please do not use our services.
2. Scope of Services
Fixora Service Center provides multi-brand doorstep diagnostic, maintenance, servicing, and repair solutions for household and commercial electrical appliances across Lucknow, Uttar Pradesh. Our core repair categories include:
- Air Conditioners (AC): Split AC, Window AC, Inverter AC, Cassette AC installation, jet servicing, gas charging, PCB repair, and compressor overhaul.
- Refrigerators & Fridges: Single Door, Double Door, Side-by-Side, Deep Freezers, cooling diagnostics, thermostat fixes, and inverter compressor replacement.
- Washing Machines: Semi-Automatic, Fully-Automatic Top Load, Front Load, drum vibration, drainage pump, motor, and PCB repair.
- Microwave Ovens: Solo, Grill, Convection microwave magnetron, high-voltage capacitor, touchpad panel, and heating repair.
- RO Water Purifiers: Domestic and commercial RO filter replacements, membrane servicing, booster pump tuning, and TDS adjustment.
- Smart LED / LCD TVs: Display panel, LED backlight replacement, motherboard repair, and sound issue diagnostics.
- Geysers & Water Heaters: Electric storage and instant gas geyser heating element replacement, thermostat repair, and tank leakage fixes.
3. Inspection, Visiting Charges & Price Estimation
Our service technicians follow a transparent and honest pricing model:
- Diagnostic Inspection: A nominal visiting/inspection fee applies when a technician visits your premises to inspect and diagnose your appliance.
- Fee Adjustment: If you proceed with the repair service on the same visit or quoted estimate, the visiting inspection charge is 100% adjusted/waived in the final repair bill.
- Upfront Quotation: The technician will provide a clear estimate for necessary spare parts and labor before commencing any repair work. Work begins only after customer approval.
4. 90-Day Service & Spare Parts Warranty Policy
Fixora Service Center is committed to top-tier quality and customer satisfaction:
- Warranty Duration: We offer up to 90 Days Warranty on replaced OEM spare parts and associated workmanship, as specified on your official service receipt/invoice.
- Free Re-Service: In the unlikely event that the exact same issue reoccurs within the specified warranty period, Fixora will inspect and rectify the fault at zero additional labor cost.
- Warranty Exclusions: Warranty does not cover physical damage, electrical short circuits/surges caused by external voltage fluctuation, water ingress from non-service sources, unauthorized tampering by third-party technicians, or normal wear-and-tear.
5. Genuine Spare Parts Guarantee
We source 100% brand-certified, compatible, and tested OEM spare parts for all major brands including LG, Samsung, Whirlpool, Godrej, IFB, Bosch, Daikin, Voltas, Haier, Kent, Havells, and Sony. Replaced damaged parts will be returned to the customer upon request, except where core exchange discounts are agreed upon.
6. Booking, Rescheduling & Cancellation
- Doorstep Arrival: Our standard target arrival time is 45 to 90 minutes across all Lucknow localities. Arrival times may vary slightly due to severe traffic, extreme weather, or peak seasonal demand.
- Rescheduling & Cancellation: Customers may reschedule or cancel appointments free of charge before the technician is dispatched. Please notify our helpline at +91 9170888229 as early as possible.
7. Payment Terms
Payment is due immediately upon the completion of the repair and after satisfactory demonstration/testing of the appliance in the customer's presence. Accepted payment methods include:
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Cash on Delivery (Doorstep Cash)
- Direct Bank Transfer (IMPS/NEFT)
- Debit / Credit Cards (where mobile POS is supported)
8. Customer Responsibilities
Customers are requested to ensure safe and adequate access to the appliance, a stable power supply and water connection (for washing machines and RO units) during diagnostic testing, and that an adult representative is present during the service visit.
9. Limitation of Liability
Fixora Service Center and its certified technicians exercise utmost care during repairs. However, Fixora shall not be liable for pre-existing structural defects, cosmetic scratches present prior to service, data loss in smart television operating systems, or indirect/consequential damages beyond the total invoice amount paid for the specific service.
10. Governing Law & Dispute Resolution
These terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh.
11. Contact & Grievance Redressal
For any questions, warranty claims, or feedback regarding these Terms & Conditions, please contact us directly:
